Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty
Aligning service innovation, agent capabilities, and customer expectations provides a transformative opportunity to foster loyalty and drive business growth.
5 hidden costs of working with alt data
Alt data offers enterprises the opportunity to gain competitive advantage, but the costs of integrating it into business workflows may be more than you think.
10 top enterprise service management systems—and how to choose
Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.
How to make the consultant’s edge your own
By dodging your culture of silence and offering employees an escape from the bureaucracy of blamestorming, consultants show how to discover and address root causes.
Precision Medicine Group’s Michael Stoeckert on IT healthcare ecosystems
Michael Stoeckert, Global CIO, Precision Medicine Group, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss servant leadership culture, employee experience focus, global diversity efforts, IT healthcare ecosystems and more. This episode is sponsored by the Fairfax County Economic Development Authority. Learn more at FairfaxCountyEDA.Org.FROM OUR ADVERTISERS
From CIO to COO at DXC Technology
Because everything DXC was doing operationally involved technology, DXC’s CEO saw then-CIO Chris Drumgoole as the perfect candidate for the COO position.
Lexmark’s Vishal Gupta on infusing every decision with AI
The company’s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation.
Five areas where EA matters more than ever
Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.
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More than half of business leaders have already witnessed the benefits of incorporating AI/ML into …
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In this webinar, distinguished guest speakers from Forrester share how incorporating AI and analytics into your …
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Join French Caldwell, Chief Strategy Officer at Archer for this webcast where we’ll discuss his keys …
Tableau adds data storytelling to its revamped cloud platform
The Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.
5 tips for building your innovation ecosystem
If it’s innovation you’re after, look beyond the brand names. Chances are, they’re not as innovative as you may think.
6 business risks of shortchanging AI ethics and governance
Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance aren’t baked into your AI strategy.
Ciena takes aim at the ‘ticket-less’ call center
The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
What is ITIL? Your guide to the IT Infrastructure Library
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
The rise of servant leadership
The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.
Progressive bridges skills gap with internal coding bootcamp
Progressive’s in-house IT Programmer Bootcamp reskills select non-tech staff for tech roles, filling organizational skill gaps and enhancing retention by investing in employees’ careers.
