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10 top enterprise service management systems—and how to choose

By Linda Rosencrance

Five areas where EA matters more than ever

By Robert Scheier

The rise of servant leadership

By Stacy Collett

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Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty

Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty

Aligning service innovation, agent capabilities, and customer expectations provides a transformative opportunity to foster loyalty and drive business growth.
By Brian Solis
5 hidden costs of working with alt data

5 hidden costs of working with alt data

Alt data offers enterprises the opportunity to gain competitive advantage, but the costs of integrating it into business workflows may be more than you think.
By Martin De Saulles
10 top enterprise service management systems—and how to choose

10 top enterprise service management systems—and how to choose

Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.
By Linda Rosencrance
How to make the consultant’s edge your own

How to make the consultant’s edge your own

By dodging your culture of silence and offering employees an escape from the bureaucracy of blamestorming, consultants show how to discover and address root causes.
By Bob Lewis
Precision Medicine Group’s Michael Stoeckert on IT healthcare ecosystems

Precision Medicine Group’s Michael Stoeckert on IT healthcare ecosystems

Michael Stoeckert, Global CIO, Precision Medicine Group, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss servant leadership culture, employee experience focus, global diversity efforts, IT healthcare ecosystems and more. This episode is sponsored by the Fairfax County Economic Development Authority. Learn more at FairfaxCountyEDA.Org.
By Maryfran Johnson

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How to Cultivate a Cloud Culture in Your Organization

How to Cultivate a Cloud Culture in Your Organization

New Regulatory Requirements Will Help Shape Cybersecurity for Finance

New Regulatory Requirements Will Help Shape Cybersecurity for Finance

Broadcom Software Shows Why Zero Trust is Important Everywhere

Broadcom Software Shows Why Zero Trust is Important Everywhere

Future Proof: Technology Solves for Business Value

Future Proof: Technology Solves for Business Value

From CIO to COO at DXC Technology

From CIO to COO at DXC Technology

Because everything DXC was doing operationally involved technology, DXC’s CEO saw then-CIO Chris Drumgoole as the perfect candidate for the COO position.
By Martha Heller
Lexmark’s Vishal Gupta on infusing every decision with AI

Lexmark’s Vishal Gupta on infusing every decision with AI

The company’s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation.
By CIO staff
Five areas where EA matters more than ever

Five areas where EA matters more than ever

Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.
By Robert Scheier
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CIO's live-streamed video interview show. Watch live on LinkedIn. Wednesday, May 18 12 noon ET
CIO's live-streamed video interview show. Watch live on LinkedIn. Wednesday, May 4 12 noon ET
Tableau adds data storytelling to its revamped cloud platform

Tableau adds data storytelling to its revamped cloud platform

The Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.
By Charlotte Trueman
5 tips for building your innovation ecosystem

5 tips for building your innovation ecosystem

If it’s innovation you’re after, look beyond the brand names. Chances are, they’re not as innovative as you may think.
By Nicholas D. Evans
6 business risks of shortchanging AI ethics and governance

6 business risks of shortchanging AI ethics and governance

Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance aren’t baked into your AI strategy.
By Maria Korolov
Ciena takes aim at the ‘ticket-less’ call center

Ciena takes aim at the ‘ticket-less’ call center

The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
By Paula Rooney
What is ITIL? Your guide to the IT Infrastructure Library

What is ITIL? Your guide to the IT Infrastructure Library

ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
By Sarah K. White and Lynn Greiner
The rise of servant leadership

The rise of servant leadership

The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.
By Stacy Collett
Progressive bridges skills gap with internal coding bootcamp

Progressive bridges skills gap with internal coding bootcamp

Progressive’s in-house IT Programmer Bootcamp reskills select non-tech staff for tech roles, filling organizational skill gaps and enhancing retention by investing in employees’ careers.
By Sarah K. White
CIO's Future of Work Summit. Dynamic Work Models. June 14-15, 2022. Register
CIO's Future of Work Summit. Dynamic Work Models. June 14-15, 2022. Register

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